Terms & Conditions

Welcome to the Bagista Ltd website terms and conditions.

By visiting our site and/or purchasing from us, you engage in our our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before purchasing or selling from Bagista. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

SECTION 1

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

When using our website, you must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

If using our website, you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

The site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES

On the website we have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 14 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 15 - OWNERSHIP OF ITEMS SUBMITTED

You confirm and guarantee that you are the legal owner of the item(s) or have been entrusted with the responsibility to sell/swap/consign any item(s) by the legal owner. You agree to indemnify and hold harmless Bagista Ltd for any damages arising from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including legal fees and costs, to the extent caused by or arising out of or relating to any unlawful ownership.

Upon dropping items in to our store or submitting an item for sale through our online platform, you agree to the above terms and conditions.

SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@bagista.co.uk.

SECTION 17 - SALE AND RETURN OF GOODS

REFUNDS, RETURNS AND EXCHANGES

Refund Policy - Online Purchases

Bagista Ltd provides return and exchange options for products purchased online, offering peace of mind with your purchase. Refunds for qualifying returns will be issued for the full purchase amount, less shipping fees. Exchanges are also available, subject to the following conditions:

  1. The hang-tag must remain attached to the item(s) and be unaltered.
  2. The return or exchange request must be submitted to our customer service team at info@bagista.co.uk within three (3) days of receiving the item(s).
  3. The item(s) must be unused, undamaged, and in the original condition as when first received.
  4. All original paperwork, receipts, and packaging must be included with the returned item(s).
  5. The item(s) must be returned to Bagista’s premises within seven (7) working days from the date of receipt by the Buyer.

Refund Policy - In-Store Purchases

Please note that items purchased directly in-store are considered "sold as seen" and are not eligible for return or exchange.

By purchasing online, the Buyer acknowledges and agrees to these return and exchange terms.

Refund payments

Upon receipt of the returned item at Bagista’s headquarters, an email notification will be sent to the Buyer confirming receipt and advising that the item is undergoing inspection. Following inspection, the Buyer will be notified of the approval or rejection of the refund request.

If the return is approved, the refund will be processed, and a credit will be issued to the Buyer’s original payment method (credit/debit card or other) within fourteen (14) days.

Late or missing refunds

If the refund has not yet appeared, the Buyer is advised to first contact their credit card issuer, as posting delays may occur before the refund is officially recognized on account statements.

Next, the Buyer should contact their bank, as additional processing time may be required before the refund is fully posted.

If the refund remains unreceived after completing these steps, please reach out to Bagista at info@bagista.co.uk for further assistance.

RETURN LOGISTICS

In the event of a refund or exchange request, the Buyer is responsible for all shipping costs associated with returning the item. Please note that all shipping fees are non-refundable.

For returns not made in person at our store location, items should be shipped to:

Bagista Ltd
221 Brompton Road
London, SW3 2EJ
United Kingdom

The Buyer may use a courier of their choice, and it is strongly recommended that the Buyer insures the shipment to protect against potential damage or theft during transit.

Alternatively, Bagista Ltd can arrange the return shipment on behalf of the Buyer. In such cases, all associated return shipping and collection costs will be the responsibility of the Buyer and will be deducted from the refundable amount.

By initiating a return, the Buyer acknowledges and accepts these shipping policies and fees.

AUTHENTICATION

Entrupy Authentication System

To maintain the integrity of items listed on our platform, Bagista requires all consigned products to undergo an authentication process to confirm their authenticity. Our authentication procedure includes a two-point system:

  1. Entrupy Authentication: The initial authentication is conducted using Entrupy, an algorithm-based system that utilizes microscopic imaging to verify the authenticity of designer accessories.

  2. Internal Authentication: Following Entrupy's assessment, our in-house team performs a comprehensive inspection, examining all aspects of the item and any accompanying accessories.

Should any item fail to meet Bagista’s authentication standards, it will be deemed counterfeit and will incur the following administrative fees:

  • £100 per item
  • £250 for Hermès Birkin, Constance, and Kelly models
  • £420 for Hermès exotic material models

Upon receipt of an item, Bagista will first conduct quality control assessments followed by full authentication testing. Items that do not pass these processes will be subject to the applicable authentication fees as outlined above.

Furthermore, in the event of a failed authentication, the Seller will be responsible for all associated collection and return delivery costs.

By consigning or selling an item with Bagista, the Seller acknowledges and accepts these authentication policies and associated fees.

CANCELLED ORDERS

Please be advised that cancelled orders are subject to fees payable by the Buyer. Bagista Ltd will apply a processing fee of 1.5% on all cancellations, which will be deducted from the refundable amount. By placing an order, the Buyer acknowledges and agrees to this fee, which covers administrative costs incurred by Bagista Ltd.

SECTION 18 - CONSIGNMENT SALE PROCEEDS

For all Clients consigning items with Bagista, payment will be issued no sooner than seven (7) days from the date the Buyer receives the consigned item(s). In the event the Buyer elects to return the item within the allowable return period, any pending payment to the Client will be cancelled. The consignment period will then resume, provided that the returned item is in compliance with all applicable terms and conditions set forth by Bagista.

Bagista reserves the right to inspect returned goods to ensure conformity with these terms before re-listing or extending the consignment period.

SECTION 19 - SOURCING ITEMS THROUGH BAGISTA

By engaging Bagista’s sourcing services, the Client acknowledges and agrees to the following terms and conditions:

  1. Deposit Requirement: To initiate the sourcing process, the Client is required to provide a deposit. This deposit secures the Client's commitment and allows Bagista to allocate resources to procure the requested item.

  2. Non-Refundable Deposit: All deposits are strictly non-refundable. Upon receipt of the deposit, Bagista will commence sourcing efforts through its network of suppliers and partners. The non-refundable deposit covers administrative and operational expenses associated with the sourcing service.

  3. Refund Exceptions: Should Bagista be unable to source or deliver the specified item, or if Bagista determines it necessary to cancel the order due to factors beyond its control, the deposit will be refunded in full. This refund shall be the Client's sole and exclusive remedy in such instances.

  4. Delivery Timeline: While Bagista will make every reasonable effort to secure and deliver the requested item in a timely manner, the sourcing process may vary based on item availability and other market factors. Bagista does not guarantee specific delivery dates.

By submitting a deposit, the Client confirms their understanding of and agreement to these terms.

SECTION 20 - PURCHASING FROM BAGISTA OUTSIDE OF THE UK

By placing an order through the Bagista website, the Buyer agrees to be solely responsible for the payment of all applicable taxes, customs duties, and fees required by the relevant jurisdiction. Bagista Ltd holds no responsibility for covering or managing these fees on behalf of the Buyer.

Should any item be held in transit or returned to Bagista due to the non-payment of such taxes or duties, the Buyer will incur an administrative fee. This fee, amounting to seven percent (7%) of the purchase price, covers costs related to online transaction processing, international shipping, insurance, re-delivery, and administrative handling.

By completing a purchase, the Buyer acknowledges and accepts these terms and agrees to fulfill all tax and duty obligations as required by law.